Wesley is the Project Manager at Focal Point. His journey in customer service began in 2011 at Alorica (formerly NCO/Experts Global Solutions), where he worked on the Telco Account for T-Mobile.

Starting as a Customer Service Representative, Wesley quickly distinguished himself through his dedication and diligence, earning promotions to Senior Representative. During his tenure at Alorica, he also developed a solid background in training and team management, serving as a Training Assistant and Team Leader’s Assistant.

In September 2014, Wesley embarked on a new chapter in his career by joining Optum Global Solutions, where he worked on a Health Care Account. Starting as an Agent, he steadily rose through the ranks, assuming roles such as Quality Analyst and eventually being promoted to Quality Supervisor. His journey culminated in his last held position as Operations Deputy Manager, where he played a crucial role in overseeing operational activities and ensuring the smooth functioning of processes.

As the Project Manager at Focal Point, Wesley focuses on spearheading projects related to accounting and payroll. He is tasked with monitoring the day-to-day financial operations within the company, including payroll management, invoicing, and other transactions. Wesley’s meticulous attention to detail, combined with his extensive experience in both customer service and operations management, makes him a valuable asset to the Focal Point team.